A. Montalvo, Conceptual model for ODL Quality process and evaluation grid, criteria and indicators. UOC, e-Quality public deliverable D2.2 in English from http, 2005.

N. Dunand and R. Peltier, General information on quality process. UNIL, e-Quality public deliverable in French and English from http, 2006.

J. Holma, Best Practices Database University of Tampere, e-Quality public deliverable D3.3 in English from http, 2006.

J. Holma and S. Junes, Trainer's and Professional's Guide to Quality in Open and Distance Learning. University of Tampere, e-Quality public deliverable D4 from http, 2006.

N. Dunand, General Quality Process Charter, UNIL, in French, English, Spanish, Polish, German, Italian. e-Quality public deliverable D3.1 annex from http, 2006.

C. Stracke, Process-oriented quality management, pp.77-91, 2006.
DOI : 10.1007/3-540-32788-6_6

J. M. Pawlowski, Adopting quality standards for education and e-learning, in Handbook in Quality and Standardisation in E-learning, pp.67-76, 2006.

J. M. Pawlowski, The Quality Adaptation Model: Adaptation and Adoption of the Quality Standard ISO/IEC 19796-1 for Learning, Education, and Training, Educational Technology & Society, vol.10, issue.2, pp.3-16, 2007.

J. Rumbaugh, I. Jacobson, and . Booch, The Unified Modeling Language Reference Manual, 2004.

R. Edmonds, Technologies de l'information pour l'éducation, la formation et l'apprentissage -Profil français d'application du LOM (LOMFR) -Métadonnées pour l'enseignement, http://www.afnor.fr Best practices for e-learning, AFNOR NF Z76-040 report Handbook in Quality and Standardisation in Elearning, pp.402-415, 2006.

A. Bpz76-001, Référentiel de bonnes pratiques, www.afnor.org [19] CEN CWA 15660-00 Providing good practice for E-learning quality approaches, Europe/WS-LT, 2007.

B. H. Hildebrand and S. J. Teschler, Towards a model for structuring diversity: Classifying & finding quality approaches with the EQO model, Handbook in Quality and Standardisation in Elearning, pp.151-160, 2006.
DOI : 10.1007/3-540-32788-6_12

M. Joab and B. Dumont, The e-Quality project: a contribution for improving quality in ODL in Higher Education in Europe, 2005.
URL : https://hal.archives-ouvertes.fr/lirmm-00106424